Refund policy

Refund and Return Policy

Thank you for choosing Fabslay. At Fabslay, we take pride in our meticulous attention to detail and commitment to craftsmanship. We take pride in providing high-quality products and services to our valued customers. If, for any reason, you are not satisfied with your purchase, we offer a straightforward refund and return policy to ensure your peace of mind.

30-Day Return Policy

To be eligible for a return, all items must be unused, in original condition, and free from makeup, tanning marks, or any signs of wear. Items must also be returned in their original packaging, including all tags, accessories, and documentation originally received. Please ensure your order confirmation or packing slip is included inside the return package.

You must initiate a return within 14 days of receiving your order. Requests made after this 14-day window will not be accepted, as we believe two weeks is sufficient to assess fit, suitability, or detect any faults. This policy also helps prevent misuse, such as wearing an item and returning it afterward.

Once your return request is approved, you have 16 days from the approval date to ensure the item is physically returned to us. If the item is not received within this 16-day period, the return will be rejected due to exceeding the allowed return timeline.

Please note:

  • Returns will only be accepted if all policy conditions are fully met.

  • We are not responsible for delays caused by shipping carriers or late dispatches.

  • Returns received after the 16-day window following approval will be automatically rejected, regardless of when the item was shipped.

How to Initiate a Return
We no longer process returns via email. To start a return, simply follow these steps:

  1. Visit Our Website: Go to the Fabslay homepage and scroll to the bottom.

  2. Quick Links: Next to the “Help & Support” section, click on Quick Links.

  3. Select Returns/Exchanges: From the available options, choose Returns/Exchanges.

  4. Fill Out the Return Form: You will need to provide your Order ID and the email address used at checkout.

Once your return request is submitted and approved, you will receive an email containing your return label along with detailed instructions.

United Kingdom Returns

Preparing Your Return
We will generate return labels for all UK returns. After receiving your return label, carefully package the item in its original packaging, including all tags and accessories. Make sure the return label is clearly attached to the outside of the parcel.

 

International Returns

For international orders, please note that we are unable to generate prepaid return labels, so all returns must be self-posted by the customer at their own cost. Returns must be shipped and delivered back to us within 30 days of the original delivery date. Customers are required to email us at admin@fabslay.co.uk with their order number, the return tracking number, and the courier used. Refunds will be issued once the returned item is received in its original condition at our return address.

Address Line : 1 New Elm Road. Big Yellow Self Storage 

City : Manchester 

Postcode : M3 4JH

Country: United Kingdom

Return Shipping Costs
We will generate return labels for all UK returns. All return shipping costs are the responsibility of the customer. The cost of the return label will be automatically deducted from your refund once the return is processed. However, if you are requesting an exchange, the return shipping is covered by us at no additional cost.

Refund Process
Once your return has been received and inspected, you will receive an email notifying you whether your refund has been approved. If approved, your refund will be processed and applied to your original method of payment.

Please allow 5 to 10 working days for the refunded amount to reflect in your bank account, depending on your payment provider.

Non-Refundable Items:

  • Opened or used products
  • Gift

Damaged or defective items:

If you receive a damaged or defective item, please contact us immediately at support@fabslay.co.uk with details and photos of the issue. We will work to resolve the problem promptly.

Exchanges:

The fastest way to ensure you get what you want is to return the item you have, using the exchange option and once the return is accepted, an order can be created automatically for your new exchanged preference.  Once an exchange has been processed, the replacement item must be reviewed and any issues reported within seven (7) days of receipt. After this period, the exchange is considered final, and the item will no longer be eligible for return or refund. This policy helps protect against misuse of our return and exchange process and ensures fairness to all customers. All returned or exchanged items must remain unused, unworn, and in their original condition with all tags attached.

 


Contact Information:

Phone: +44 20 3442 9360
Email: support@fabslay.co.uk
Address: 343 Chester Road, Old Trafford Manchester, England, M15 4YS, United Kingdom

Support Hours:
Mon to Fri: 8:00 AM to 5:00 PM

Company Information:  
Company Name: Fabslayclub Limited
Company Registration No: 14771662