Frequently Asked Questions

1. Do you ship outside the United Kingdom?

Yes, we do! We currently ship to 28 international regions, including:
• Canada
• United States
• Australia
• Austria
• Belgium
• Czechia
• Denmark
• Finland
• France
• Germany
• Hong Kong SAR
• Ireland
• Israel
• Italy
• Japan
• Malaysia
• Netherlands
• New Zealand
• Nigeria
• Norway
• Poland
• Portugal
• Singapore
• South Korea
• Spain
• Sweden
• Switzerland
• United Arab Emirates

2. How long will it take to receive my order?

Orders typically take 1–2 business days to process (handling time). After that, the delivery time depends on the shipping method chosen:

  • Standard Shipping: 2–4 business days

  • Next Day Delivery: 1–2 business days

  • International Express 7-10 business days


3. How much does shipping cost?

For UK orders, our shipping rates are:

  • Free Standard Shipping on orders £150.00 and up

  • £3.99 Standard Shipping on orders £0.01–£149.99

  • £6.99 for Next Day Delivery (no minimum order)

  • 20£  International Express Shipping on all orders 

4. Can I track my order?

Yes! We provide tracking for all orders so you can follow your package every step of the way.

5. What is your return policy?

To qualify for a return, items must be unused, in their original condition, no makeup, tan marks, and returned in the original packaging, including all accessories, tags, and any documentation received with the order. Please make sure to include your order confirmation or packing slip inside the return package.

You have 14 days from the date you receive your order to initiate a return. Any return request made after this period will be declined, as we believe two weeks is sufficient time to determine whether an item is suitable, fits properly, or is defective. This policy is in place to prevent misuse, such as wearing an item and then returning it once it’s no longer needed. And you have the rest 16 days that makes up the 30 days timeline, to make sure the item is with us to be eligible for your return.

Returns will only be accepted if the item is physically received by us within 30 days from the date of delivery. We are not responsible for delayed shipments or late return dispatches, and any return received after the 30-day period will be automatically rejected, regardless of the shipping date.

6. How do I start a return?

We no longer process returns via email. To start a return, simply follow these steps:

  1. Visit Our Website: Go to the Fabslay homepage and scroll to the bottom.

  2. Quick Links: Next to the “Help & Support” section, click on Quick Links.

  3. Select Returns/Exchanges: From the available options, choose Returns/Exchanges.

  4. Fill Out the Return Form: You will need to provide your Order ID and the email address used at checkout.

Once your return request is submitted and approved, you will receive an email containing your return label along with detailed instructions.

7. When will I receive my refund?

Once your return has been received and inspected, you will receive an email notifying you whether your refund has been approved. If approved, your refund will be processed and applied to your original method of payment. Please note that a £5.00 handling fee and return shipping costs will be deducted from your refund once the return is approved

Please allow 5 to 10 working days for the refunded amount to reflect in your bank account, depending on your payment provider.

8. What items are non-refundable?

  • Opened or used products

  • Gifts

  • Items not in original condition or packaging

9. What should I do if I receive a damaged or defective item?

Please contact us immediately at support@fabslay.co.uk with your order details and clear photos of the issue. You can further request an exchange via the return and exchange portal via the Quick Link option next to the Help & Support

10. Can I exchange a product?

 You are able to request an exchange for different sizes. Just navigate to the Return and Exchange portal via the Quick Link option next to the Help & Support to process your exchanges.

11. Need more help?

Phone: +44 20 3442 9360
Email: support@fabslay.co.uk
Address: 343 Chester Road, Old Trafford Manchester, England, M15 4YS, United Kingdom

Support Hours:
Mon to Fri: 8:00 AM to 5:00 PM

Company Information:  
Company Name: Fabslayclub Limited
Company Registration No: 14771662